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Retail & Corporate Banking

Refocusing on customer: the Augmented Customer Experience (ACE)

We are living a “momentum” where many more consumers engage digitally and innovation is continuously challenging the “rules-of-the-game”. So far organisations have been developing their strategies in [...]

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BlockChain: real disruption in the financial market?

The open-source cryptocurrency protocol (i.e. Bitcoin) was published in 2009 by Satoshi Nakamoto, an anonymous developer (or group of bitcoin developers) hiding behind this alias. The true identity [...]

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Is “End-2-End” The New Paradigm In Performance Monitoring?

“End-2-End” is becoming a recurring definition to describe the new approaches utilised in the area of performance monitoring (and in banking, in general). When this definition is [...]

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Cib Divisions Need To Launch New Product For SMEs

The financial crisis is bringing deep repercussions for the SME sector (small and medium enterprises) resulting in shrinking revenues with reduced strategic vision and low investment capability. This [...]

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Use Of Co-Browsing Technologies Pushes The Growth Of Remote Advice

Whilst the wealth management industry has been struggling with market volatility, low returns and increasingly risk averse clients, another phenomenon has been gradually gathering momentum. The incredible [...]

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