Refocusing on customer: the Augmented Customer Experience (ACE)
We are living a “momentum” where many more consumers engage digitally and innovation is continuously challenging the “rules-of-the-game”. So far organisations have been developing their strategies in [...]
Do not disturb: digital evolution in place
Digital disruption has made its mark, changing how consumers interact with and consume banking services. For banks there is no way back from digital. A new landscape [...]
Deutsche Bundesbank to evolve German payments with support from Be Group
Efficient and secure payment systems are the foundation of stable financial systems. The German Central Bank secures and monitors cashless payment transactions in the financial markets in [...]
Why banks and Fintechs are still in the honeymoon period
Finance start-ups and traditional banks are now living the honeymoon period; finally convinced that alliances are better than direct competition. There is no question of absorbing a [...]
BlockChain: real disruption in the financial market?
The open-source cryptocurrency protocol (i.e. Bitcoin) was published in 2009 by Satoshi Nakamoto, an anonymous developer (or group of bitcoin developers) hiding behind this alias. The true identity [...]
Is “End-2-End” The New Paradigm In Performance Monitoring?
“End-2-End” is becoming a recurring definition to describe the new approaches utilised in the area of performance monitoring (and in banking, in general). When this definition is [...]
Banks Must Look At 10 Key Areas To Rethink Their Business Models
Due to the evolving landscape, banks are currently facing more challenges than ever before. With sub-10% ROEs and external factors such as low interest rates, banks are [...]
Cib Divisions Need To Launch New Product For SMEs
The financial crisis is bringing deep repercussions for the SME sector (small and medium enterprises) resulting in shrinking revenues with reduced strategic vision and low investment capability. This [...]
Use Of Co-Browsing Technologies Pushes The Growth Of Remote Advice
Whilst the wealth management industry has been struggling with market volatility, low returns and increasingly risk averse clients, another phenomenon has been gradually gathering momentum. The incredible [...]
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