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Refocusing on customer: the Augmented Customer Experience (ACE)

We are living a “momentum” where many more consumers engage digitally and innovation is continuously challenging the “rules-of-the-game”. So far organisations have been developing their strategies in order to become more focused on the way they serve customers. As a result, subjects like Multi-channels and Omni-channels experience have been predominant. Nowadays, we do believe that […]

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Do not disturb: digital evolution in place

Digital disruption has made its mark, changing how consumers interact with and consume banking services. For banks there is no way back from digital. A new landscape has been forged and they must find their place within this new operating environment. Ever evolving consumer needs, the curse of legacy systems, the relentless march of fintechs […]

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Data Monetisation and Loyalty can generate relevant value for “passion-driven” brands

Innovation in loyalty models combined with Big Data and analytics opportunities can create huge opportunities for many brands, especially in those industries that mostly engage customers on their passion and interests. Sport, Entertainment, Travel & Leisure are high potential sectors in this perspective, even if each of them implies different business models and engagement processes. […]

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Deutsche Bundesbank to evolve German payments with support from Be Group

Efficient and secure payment systems are the foundation of stable financial systems. The German Central Bank secures and monitors cashless payment transactions in the financial markets in Germany, provides processing and clearing services, and participates in the further development of a standardized payment transaction system in Europe. To fulfil these requirements, a payment landscape has […]

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Why banks and Fintechs are still in the honeymoon period

Finance start-ups and traditional banks are now living the honeymoon period; finally convinced that alliances are better than direct competition. There is no question of absorbing a promising start-up to stifle a potential competitor but rather to guarantee the same level of autonomy and conditions specific to these young businesses. The big bank players have […]

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What’s next for loyalty schemes?

Technology has been the driver of change in recent years. New arrivals in the tech landscape including mobile payments and business diversifications like M&S or Tesco cards have made innovation critical for differentiation. At the moment, Apple and Samsung payments coexist with cards, but the future may be different. The smartphone has already become the […]

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BlockChain: real disruption in the financial market?

The open-source cryptocurrency protocol (i.e. Bitcoin) was published in 2009 by Satoshi Nakamoto, an anonymous developer (or group of bitcoin developers) hiding behind this alias. The true identity of Satoshi Nakamoto has not been revealed yet, although the concept traces its roots back to the cypher-punk movement; and there’s no shortage of speculative theories across the […]

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Compliance Alignment Is A Real Opportunity To Create Business Value

Recent disruptions in finance and overall market scenarios have imposed to European Regulators to build up significant barriers to limit the risks associated to banking and financial activities. These barriers are developing Financial transactions, Payment services , Credit and generally avoiding dangerous events happening again at system level, by asking Institutes to be traceable in […]

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Is “End-2-End” The New Paradigm In Performance Monitoring?

“End-2-End” is becoming a recurring definition to describe the new approaches utilised in the area of performance monitoring (and in banking, in general). When this definition is not misused, an “End-2-End” approach implies that one activity (eg. a specific business process) is monitored from only two observation points: the input and the output. No matter […]

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Eventi Societari Comunicazioni in merito a tutti gli eventi societari di Be Think, Solve, Execute. Calendario societario   Calendario_eventi_societari_2015_2

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